OBJECTIVE
To secure a challenging position in a high-tech environment enabling me to apply my knowledge and skills to advance personal and professional growth, as well as affording me the opportunity for advancement once qualified.

QUALIFICATIONS
Experience in network security policies and procedures, as well as network security systems including firewalls and intrusion detection/prevention systems, both signature and anomaly-based. Extensive knowledge of Linux/Unix and Windows system and network administration. Advanced programming and scripting abilities with languages such as Perl and PHP. Standards compliant, platform-agnostic web development via XHTML/HTML, CSS (2; 1), etc.

Excellent oral and written communications skills and extensive experience with direct customer service and support.

WORK HISTORY

Verizon Business (March 2008 - Present):

• Senior Engineer of Network & Information Security; Primarily responsible for acting as the final internal escalation point for the Verizon Business scanning product lines. Responsible for third-level troubleshooting of technical issues, liaising with both internal development teams and vendor development teams in response to issues found in both internal and vendor-provided user interfaces, as well as client false-positive claim analysis. Also responsible for assisting in direct client interaction, including participating as a technical resource in product and training presentations and client Q&A sessions, as well as acting as a general information and advice resource for both clients and internal staff.

SecureWorks, LLC. (July 2003 - February 2008):

• Security Analyst; Primarily responsible for analysis of network traffic entering and exiting customer networks via an intrusion prevention appliance installed on the customer network. Traffic is monitored in real time by the appliance, and in the event all or some of the traffic matches rules based on known attacks, the traffic data is sent to the analysts for further inspection. Determinations are made on a case-by-case basis based on examination of the traffic, cross-referencing with traffic history, and coordination with other analysts. Also responsible for timely response to client-side outages including low-level troubleshooting and customer notification. Responsibilities also include handling customer inquiries regarding traffic, alerts, vulnerabilities, and other general information.

• Promoted to SOC Shift Manager in March 2005, encompassing management of SOC personnel and operations during said shift.

• Promoted to SOC Tools and Systems Developer in May 2007, responsible for assessing departmental systems needs and developing applications and processes to compensate, as well as continually monitoring and improving scalability of existing applications and processes.

StayOnline, Inc. (April 2002 - July 2003):

• Support Technician; Responsible for providing timely and accurate answers to technical questions regarding the internet access systems installed in our locations. At hotels across the country, systems consist of a wireless network, gateway server, and thin clients populating hotel rooms. Support responsibilities encompass the entire system, from the thin clients to our main authentication server. Responsible for filing accurate tickets regarding technical issues, as well as contacting appropriate parties in the event of an outage. Also responsible for configuration of wireless devices to be shipped to the hotels enabling guests with laptops equipped with ethernet to use the system.

• Promoted to Tier II support in May 2003, overseeing Tier I support and handling escalated issues.

Comstar.Net, Inc. / Globix Corporation (May 2000 - September 2001):

• Information Security Analyst; Responsible for monitoring network traffic on the internal network and customer network using anomaly-based intrusion detection. Primarily responsible for analysis of anomalous traffic on a network consisting of both Linux and Windows workstations and servers. Also responsible for logging, indexing, and cataloging of said traffic, as well as contacting any parties responsible for attacks upon said network. Responsibilities also include periodic penetration testing on both internal and client servers.

EDUCATION
Interactive Media, International Academy of Design; 1997-1999
High School Diploma, Central High School; Brooksville Florida, 1997

CERTIFICATIONS
SANS GIAC Secure Internet Presence (GSIP); 2006

SKILLS
Network security including traffic pattern analysis using a variety of tools and intrusion detection systems as well as network monitoring, incident reporting, and penetration testing. Firewall setup and configuration, network access restriction implementation, incident analysis and response, etc. Usage of tools such as Nessus, Nmap, tcpdump, iptables/ipchains, etc.

Linux (Slackware, Debian, Red Hat/Fedora, etc.); MacOS 10.x/9.x/8.x; Microsoft Windows XP Pro/Home, 2000 Professional, NT4.0 Server/Workstation, ME/98/95, 3.51/3.11/3.1, CE 2.0/1.0; MS-DOS

Networking under TCP/IP (LAN environments; peer to peer, or client/server) under UNIX/Linux, Windows 2000, XP, NT4, 95/98/ME; application server configuration and maintenance including web (Apache 2.x/1.x), Mail (Exim 4.x; Sendmail), DNS (ISC BIND 9/8), etc. Experience with SQL in both administration, maintenance, and development. (MySQL 5.x/4.x)

Assembly, testing, and maintenance of computer workstations and servers, device installation, device configuration, hardware troubleshooting, driver installation and configuration under several platforms and environments including hardware conflict resolution, peripheral upgrades, network construction and maintenance.